Do We Set Up?

This is included in the package price, we ask that the space is clear and clean in order for us to do so.

 

​​Delivery

We will contact you at least a week before your party to confirm what day and time we will be delivering your party, depending on our route for that weekend with our other parties.​

 

Will my theme be as per the pictures?

The photos are examples of our themes and styles, they may vary depending on stock and location. The same applies for our extras also.​

 

Car parking

We require parking directly outside your property or on your driveway, without this we will be unable to drop off your party. If there are parking restrictions in place and a permit is required, you will need to supply this to us.​

 

Access

Please advise if you live in a flat or would like the equipment taken anywhere other than the ground floor e.g. upstairs, loft, or basement. We will be be happy to to go up stairs, but it's good to know in advance. ​When booking a Twilight Tents Sleepover Party, what is included?All items listed in the chosen package, including delivery and collection within a 10 mile radius (however we are very happy to travel further afield for a small additional cost).​

 

What payment is required?

We require a 50 % deposit for a party. The remaining balance is due seven days before the party​ plus an additional security deposit of £50 to be paid prior to set up. The security deposit will be refunded once the equipment has been collected undamaged and fully inspected (usually within 48 hours). Costs for the replacement of any damaged items supplied, or breakages, will be deducted from this deposit.​

 

Can I host my party in my backyard?

Our standard Twilight Tents teepees can only be used indoors, however our wigwam tents can be used indoors and outdoors.

 

​Are the tents waterproof?

Our standard Twilight Tents teepees are not, but the wigwam tents are.​

 

Do I need to supply power?

No, our fairy lights are battery powered.

 

How big are the tents?

You will need to allow 1 metre width for each tent. The mattresses come in two lengths (190 cm and 140 cm length) and the breakfast tray is 36 cm in length, in addition to the length of the mattress you choose. The breakfast tray can be folded flat and can then be placed at the end of the mattress. You will need to allow some space for your guests to get in and out of the tents and in the room that they are set up in.​

 

What is the hire period?

The standard hire period is approximately 19 hours with no more than 24 hours. Longer hire times can be negotiated, subject to availability. Everything included in the package will be delivered and set up one day then packed away and collected the following day. At the point of booking we discuss a convenient time for us to come to your home on each day. ​

 

What is your cancellation policy?

A minimum of 7 days' notice must be given for requests to change the date of the hire booking. The customer’s request can be granted on the provision that their preferred date is available. A request to change dates within 7 days of booking will be denied.​

 

What areas do you cover?

We cover all the main towns and villages of Cheshire, Manchester and Derbyshire (We offer free delivery within a 10 mile radius, however we are very happy to travel further afield for a small additional cost)

 

How are the tents cleaned?

The tent covers are all removable and washable. All bedding is laundered after each use. Trays and other items are cleaned and disinfected where possible.​